Why book directly from us?
When you book directly with us, you pay less since there is no third party booking fees. Also, you are automatically covered by the damage protection upto $3000.
Do you offer any discounts?
No. We have priced our rates to the lowest level we can afford. Unfortunately, we cannot offer anymore discounts on top of the reduced price.
Where is your cabin is located?
Our cabin is conveniently located in Pigeon Forge just 5mins from Parkway and 15mins from Downtown Pigeon Forge.
What are the check-in and check-out times?
Our check-in is 4pm or later on the day of arrival. Check-out is 10am on the day of departure.
Do you offer early check-in & late check-out?
No. We do not offer early check-in or late check-out as we would like to our cleaning crew ample time for cleaning before arrival abd after your departure.
How does check-in work? Do we have to go somewhere to get keys?
Our cabin is equipped with the Smart Lock and you don't need a key so you won't need to go anywhere to pick up or drop off keys. Approximately 24-48hours prior to your check in time you will receive your personal keyless entry code. Just arrive at the cabin and use the code provided which will be active for the duration of your stay. If you need help with access or information at any time, don't hesitate to contact us. Someone will be available to assist you in entry and if you have any other questions.
Do you require a rental agreement to be signed?
Yes, we require all guests to sign a rental agreement. A link to the agreement can be found on the book now page. Please reachout to us if you have any questions before booking.
Do you have a minimum night stay?
Our minimum night stay varies with seasons. We will never rent less than 3 nights as a general rule. Please inquire for additional availability. In high demand times our minimum will increase to up to 7 nights. But, if you have a request that doesn't fit our typical minimum please do not hesitate to reach out to see if we have flexibility for your stay.
How many parking spaces are available?
We have parking space upto 4 cars in front of the cabin.
Do you have wi-fi and cable at the house?
May we bring an animal (dog, cat, bird etc) to your cabin?
No, Due to allergies with guests and ourselves we are unable to accomodate animals. Any animals brought to the property will result in an immediate termination of the agreement, with no refund.
We require 50% down upon booking your reservation and the remaining balance is due before 60 days of arrival. Fees: Cleaning - $400, Administrative - $150, Damage Protection - $99. Our damage protection covers only upto $5000. You are responsible any damages above this limit.
What is your cancellation policy?
Cancellations before 60 days of arrival will receive a refund of monies paid, less the administrative fee. Cancellations after 60 days of arrival will NOT receive any refund. All cancellations must be in writing and are irreversible.
Do you allow smoking in your home?
Absolutely NOT. There is NO SMOKING, VAPING OR DRUGS inside the cabin. If we find that you have smoked in our cabin, there will be a minimum $1000 fine charged based on the cost to remove the odor. If you smoke outside, please dispose of your cigarette butts properly in the provided ash dispensers.
Can we park a trailer, boat, RV?
We have a limited parking space upto 4cars in front of our property. If all of your vehicles can fit, then we welcome them. We do ask that motorcycle kickstands and trailer hitches use appropriate protection under the kickstand and/or hitch. Without property protection, such as a block or wood, they will create holes in our driveway.
Do you have security cameras?
Yes, we have several exterior facing security cameras in the front. We do this to ensure your safety and the safety of our family when in the property. This is not a high crime area, but high-end vacation homes are at more risk. There is NO cameras in the outdoor living space.
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